General

Are there costs involved for graphic changes for our Mobile Apps and ConnectedTV Apps?

Changes of app graphics (e.g. app store graphics, app logo, banner graphics etc.) or layout changes for apps may require the involvement of graphic designers, programmers, project managers and admin staff both on our end, as well as on the end of the publishing platforms such as Roku, Google or Apple. Especially changes of graphics or the addition of channels, feeds, functionalities do require re-programming of your apps and their re-submission to the respective app stores. The re-submission and re-publishing of app updates also result in a review and screening process by the app store provider (Apple, Google, Roku, iTunes and others).

Certain meta-data, such as video or channel descriptions, VOD/LIVE/AOD channel names or channel and video thumbnails can be changed through your Lightcast account. 

If you would like to make app graphic changes (e.g. app store graphics, app logo, banner graphics etc.), please send your change requests to Customer Care at CustomerCare@lightcast.com and we will let you know if there are any costs involved.