Yes, you can delete or cancel an existing subscription product by sending an email to customercare@lightcast.com with the name of your subscription product. You can find the name of your subscription product when going to "Revenue" in the left-hand menu of your Media Cloud account and then click on "Subscriptions".
Please keep in mind that you might have subscribers that signed up and paid for your subscription. If we delete your subscription product, we have to cancel their subscription so they are not being charged monthly or annually again.
IMPORTANT: Your subscribers paid a subscription amount to gain access to your content for a certain period of time (either monthly or annual). To avoid complaints and lost reputation, as well as refund requests or chargebacks, we will cancel their subscription at the end of their payment period.
Example:
- Subscriber A signed up for your monthly subscription and paid from July 4th to August 3rd. We will cancel his/her subscription by August 3rd so s/he still has access to your content during the period s/he paid for.
- Subscriber B signed up for your annual subscription and paid from February 10th, 2021 to February 9th, 2022. We will cancel his/her subscription by February 9th, 2022 so s/he still has access to your content during the period s/he paid for.
IMPORTANT: As mentioned above, subscribers paid a subscription amount to gain access to your content for a certain period of time (either monthly or annual). They not only expect access to your content they paid for, but they also expect some value for the money they spent. Therefore we strongly recommend to not remove the content they paid for until their payment period has ended.
Example:
- If you only offered a monthly subscription, please make sure to keep your content running for your old subscription at least until end of the month to avoid complaints and lost reputation, as well as refund requests or chargebacks.
- If you offered an annual subscription, please make sure to keep your content running for your old subscription 12 more months to avoid complaints and lost reputation, as well as refund requests or chargebacks.