Toubleshooting

How to Generate a MTR Report

Our tech support agents might ask you to generate a MRT report if they need you to gather network statistics in regards to the data being sent for your live streams. Included below are instructions on how to gather a MTR report on a Windows or MacOS system. 

For Windows

To generate a MTR (My traceroute) report on Windows, you will need to install WinMTR, which is a Windows-based graphical version of MTR. Here are the steps to generate a MTR report on Windows using WinMTR:

  1. Download and install WinMTR from the official website: https://sourceforge.net/projects/winmtr/files/WinMTR-v092.zip/download
      
  2. Open the WinMTR application.
      
  3. In the "Host" field, enter the IP address or domain name of the target system you want to test.
      
  4. Click the "Options" button to configure the settings. You can set the maximum number of hops and the interval between packets.
      
  5. Click the "Start" button to begin the test.
      
  6. Wait for a few minutes until the test completes. You can then click the "Stop" button to stop the test.
      
  7. Click the "Export Text" button to save the report as a text file.
      

That's it! You have successfully generated a MTR report on Windows using WinMTR. The report will include information about each hop, such as the IP address, packet loss, and round-trip time.

 

 

For MacOS

To generate a MTR (My traceroute) report on a Mac, you can use the built-in Terminal application. Here are the steps to generate a MTR report on a Mac:

  1. Open the Terminal application. You can find it in the Applications/Utilities folder or by using Spotlight.
      
  2. In the Terminal window, enter the following command: sudo mtr <target> where <target> is the IP address or domain name of the target system you want to test. For example, sudo mtr google.com
      
  3. Press Enter to start the MTR test. You may need to enter your password if prompted.
      
  4. Wait for the test to complete. The MTR report will show statistics for each hop along the way, including packet loss and round-trip time.
      
  5. To save the MTR report, you can redirect the output to a text file by adding > mtr-report.txt at the end of the command. For example, sudo mtr google.com > mtr-report.txt
      
  6. Press Enter to execute the command and save the MTR report to a text file called mtr-report.txt in the current directory.
      

That's it! You have successfully generated a MTR report on a Mac using the Terminal application. The report will include information about each hop, such as the IP address, packet loss, and round-trip time.