I am using more Video Minutes than my monthly plan includes. What can I do?

If you end up falling below 0 with your Video Minutes we won't just charge you an expensive overage but rather make streams and on demand videos unavailable in your embedded players and media centers. This is to your own protection, as it avoids unwanted surprises of overage costs. Due to this protective policy we highly recommend to either choose a service subscription with plenty of bandwidth included, or alternatively to credit your account with a "buffer" of at least 100k Video Minutes to have total peace of mind.

As a service to our clients we send out low Video Minutes balance alerts to your account email address to notify about the current status of your balance. This helps you stay informed in case you are not logged in to your Lightcast account frequently.

You can also activate "Overdraft Protection" in your Media Cloud's Dashboard which automatically refills your account in increments selected by you, whenever your balance reaches a specific level - defined by you. This way your streams and on demand channels will never go offline, as there will always be enough video minutes in your account. That said, we recommend to upgrade to a larger service subscription which includes more video minutes if you run out of minutes on a regular basis. A larger package might be cheaper in the long run compared with buying video minutes each and every month.