Toubleshooting

I need to ensure the highest level of stability and streamability without buffering or friction for our viewers. Is an end-to-end solution of an OVP the right choice?

This could have several reasons:

  • The sum of your streaming bandwidths (amount of data transmitted to our server network) temporarily exceeds the "maximum broadcasting bandwidth". The "maximum broadcasting bandwidth” is 50% of your available upload bandwidth promised by your internet provider. How to find out what your "maximum broadcasting bandwidth" is, please click here.
  • The CPU of the encoding computer could be maxed out. Please open the task manager (or activity monitor) and check your CPU usage. During the encoding process of your live event the CPU load should never exceed 80%.
  • The viewer’s computer does not have enough available download bandwidth to watch the stream. Let's do a speedtest of the viewers internet connection (how to do that please click here for a suggested way of doing a speedtest) and compare the download speed of the speedtest with the sum of video- and audio-bitrates you are streaming multiplied by 2 since there can be fluctuations in the internet connection speed or in the variable bitrate encoding.
  • The viewer’s computer does not have enough CPU power to process the stream and to display the picture fluently. (or the viewer’s CPU is maxed out due to parallel running applications on the desktop or mobile device – even if running “unconsciously” in the background.)

We recommend to provide multiple bitrate streams, allowing viewers with lower Internet connection speeds to watch without interruptions. At the same time, viewers with high Internet connection speeds and powerful CPU or graphic card processor are able to enjoy a high quality stream. Click here for more info.