General

Is it possible to change my submitted App graphics during the development process?

Once you submitted the graphics uploaded to the App form, our developers are using those graphics to design your App. We recommend to only hit the “Submit” button if you are certain that the graphics you uploaded to the App forms are fine for the launch of your Apps. If you would like to see the Apps before they are submitted to the App Stores, please ask Customer Care to send you screenshots of the Apps so you can review and approve them before they are being developed and published to live. This might be very helpful so you can see how the graphics appear inside the Apps and for you to make any necessary changes before we start development. 

In order to avoid delays due to a stop-and-go process caused by our developers having to re-program already developed Apps with revised graphics during the development process, we recommend to stick to the submitted graphics throughout the development process until the Apps have been submitted for publication in the App stores.

That said, we do understand that changes might be necessary from time to time. Further revisions thereafter are possible at a small fee and Apps can be re-programmed and re-published as App update to the App stores with revised graphics at any time once they are live. 

If you have any further questions about update fees, please email customercare@lightcast.com or visit the "Add-on Rates" page in your Lightcast Media Cloud under "Support".