Storage & Transcoding
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      Storage & Transcoding

      Storage

       
      Are original files being deleted from the Lightcast.com servers?
      The Lightcast.com (http://lightcast.com/) CDN Storage is non-destructive - meani...
       
      Can I download media files from Lightcast?
      The download of individual media files is not possible because every upload has ...
       
      How do I recover the original files I uploaded to the Media Cloud?
      Lightcast has a fee-based Recovery File Service for original files which transfe...
       
      Can I download the encoded versions of our uploaded video files?
      We have a fee-based recovery file service for original files which transfers all...
       
      I would like to add more storage space to my Lightcast account. Why is it a monthly cost?
      Purchasing storage on a server can be compared with the rental of a specific squ...
       
      Does the storage balance renew with the beginning of a payment period?
      The storage balance does not renew with the beginning of each payment period. It...
       
      Do my Live Streams consume storage space?
      No, Live Streams don't consume storage. Only uploaded on-demand media files need...
       
      How long does it normally take to recalculate the remaining storage space after a video file has been deleted?
      The remaining storage space recalculates immediately. Please keep in mind that t...
       
      Is the storage capacity included in packages a monthly/annual limit or is it the maximum storage we can upload at any given time?
      Your CDN storage included in your Lightcast Service Package can be used at any g...
       
      What is the difference between Storage and Transcoding and why are they billed separately?
      Storage is a constant service. It is the space on our servers your media files, ...

      Transcoding

       
      Does the transcoding balance renew with the beginning of a payment period?
      The transcoding balance in your Lightcast Media Cloud does not renew with the be...
       
      Is the transcoding amount included in packages a monthly/annual limit or is it the maximum transcoding we can use at any given time?
      Your transcoding amount included in your Lightcast Service Package can be used a...
       
      How can I calculate how much transcoding I need?
      It is the total size of all transcoded renditions together - meaning: the file y...
       
      Is the add-on price for additional Transcoding a recurring fee?
      The prices displayed on your Dashboard for additional Transcoding are one-time f...
       
      What happens if we run out of transcoding and continue to upload new content?
      It is not unusual for Publishers to run out of transcoding before running out of...
       
      Why is high-end, premium transcoding so important in order to conserve bandwidth?
      Through different file renditions, compression optimization, and the bitrate-ada...