When do emails for low video minutes balance alerts go out?

Our system is sending out low video minute balance alerts when it hits a certain number of video minutes remaining:

The first one goes out when the minutes drop below 20,000
The second one is sent when they drop to 10,000
The third and final one is sent at 5,000

The alert email is sent to the primary contact email address (account owner) as well as to the technical contact email address.

Watch the video below to see how you can change your contact details:

If you end up falling below 0 with your video minutes we won't just charge you an expensive overage but rather make streams and on demand videos unavailable in your embedded players and apps. This is to your own protection, as it avoids unwanted surprises of overage costs. Due to this protective policy we highly recommend to either choose a service subscription with plenty of bandwidth included, or alternatively to credit your account with a "buffer" of at least 100k Video Minutes to have total peace of mind.

Watch the video below to see how you can refill your Video Minutes balance: 

You can also activate "Overdraft Protection" in your Media Cloud's Dashboard which automatically refills your account in increments selected by you, whenever your balance reaches a specific level - defined by you. This way your streams and on demand channels will never go offline, as there will always be enough video minutes in your account.

Watch the video below to see how you can turn on Overdraft Protection: