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Getting Started
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Video Guides
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Video on Demand
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Miscellaneous
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Bandwidth Usage (Video Minutes)
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Lightcast API
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Tips Of The Week
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Audio on Demand
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Release Notes
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Storage & Transcoding
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Analytics
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Platforms & App Stores
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Live Streaming
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24/7 Streaming
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Lightcast DRM
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Code Authentication
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Payment & Billing
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Video Advertising (AVOD/ALIVE)
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Lightcast EasyPay
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Lightcast Academy
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Subscription System (SVOD/SLIVE)
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Pay-Per-View (PPV)
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Media Player
Why are video and audio out of sync when watching my content on a specific device?
Specific devices on the market, and their operating systems, cause an audio/video sync issue as they separate the audio and buffer it faster. Specific Roku operating systems on the Roku 2 and 3 boxes are known to produce such as an issue. If you detect audio/video sync issues, please report them to customercare@lightcast.com so we can update this list.
What you can try to fix it:
Update the operating system of your Roku device to the latest version (can be done by selecting "System" and then "System update"), and/or unplug the device from power and reconnect it to reboot the device. We recommend to do both - updating the operating system and rebooting your device - to leave nothing undone.